We Craft Digital.
Portfolio
Platforms Operations Solution
About
It is not enough to develop a digital service, you must run it as well. Gathering operational data and automating processes is not a trivial task. Working in regulated industries, governance and compliance make the task more complex.
Sitecraft developed a solution that enabled platforms’ automated operation.
Techstack
During the project analysis phase, Sitecraft came to realize that there was no off-the-shelf product that would cover the client’s operational needs. We researched how large enterprises handle this and decided to build a custom solution following the best industry practices.
It featured a time-series database, agents collecting various system metrics and events, multiple dashboards displaying system key indicators, and an auto-remediation core that brings self-healing capabilities to all connected platforms. The engine now detects anomalies in the stream of metrics and logs and responds without needing platform operators.
Communication Helper
One of the platform modules – “Communication Helper”. It allows to automate day-to-day tasks such as maintenance and communication with platform users that might be affected by different types of incidents. Customized email template communication enables platform owners to reach their users quickly and effectively.
Main features:
- Highly customizable email template engine (built-in WYSIWYG editor, banner/warning alert creation wizard etc).
- Flexible distribution list with scripting support.
- Advanced scheduling (automation).
- Tailored to the client’s governance and security standards.
In this project, Sitecraft was part of the client’s team and worked closely with their engineering and operations units. We also integrated our solution with the existing platforms and components.
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Email us at info@sitecraft.co
